Uniting Teams for Better Quality Care

Christy Griesse

For years, I’ve specialized in developing, implementing and optimizing EHR systems and other clinical applications. My experiences have involved assessing workflow operations efficiencies for healthcare facilities, developing clinical content, building training and implementation plans, and practically applying project management principles and methodologies. When working with complex technology systems in the challenging environment of healthcare, effective communication plays a vital role in facilitating effective care.

The ability to connect people is a major driving force behind the efficiency gained by effectively using IT, and it’s also required to complete jobs and deliver lasting improvements for end-user satisfaction. As a professional who helps deliver complex information systems to clients, I never forget that my job ultimately boils down to improving communication, so critical operations can function as smoothly as possible.

I’ve had a lot of amazing opportunities to provide direct end-user benefits. For the past few years, I’ve been working with T2 Tech Group, a consulting company that specializes in healthcare IT. Recently, I’ve been engaged at Kootenai Health in Coeur d’Alene Idaho on a variety of mission critical technology projects.

While working at Kootenai, bridging the communication gap between technology and clinicians was essential. Techniques I found useful to bridge this gap included speaking the technical language while understanding the clinical language and workflows, assessing workflows to enhance technological optimization with clinical efficiency, and being keenly aware of technology and healthcare costs.

By integrating technology into hospital workflows, we were able to practically apply our solutions, deliver an improved work environment, and increase end-user benefits. Now, time savings are being applied to what’s most important: caring for the patient.